Karman Bai Assoc
Customer Operations Customer Success Manager @Joinedup
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WORK HISTORY
Customer Operations Customer Success Manager @Joinedup
Lead full-cycle SaaS implementations from discovery to go-live, managing configurations and custom development with internal teams• Improve and revamp full end to end internal implementation process• Deliver tailored training and onboarding for new and existing users, improving client adoption and platform engagement• Collaborate with Product to test features and provide client-driven feedback, influencing roadmap priorities• Manage several key account and expansion opportunities, contributing to long-term client retention and renewals• Partner with Sales to support discovery sessions and ensure seamless transitions into delivery
EDUCATION
Aston University
Bachelor of Science (BS), Human Resource Management
SKILLS
ABOUT KARMAN BAI ASSOC
As a Customer Success Manager at JoinedUp, a leading software-as-a-service platform for…
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