Karman Sandhu
Customer Success Manager @Connex Telecommunications Inc.
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WORK HISTORY
Customer Success Manager @Connex Telecommunications Inc.
Calgary, AB, CA
Act as the primary point of contact for clients, building trusted relationships and ensuring a seamless customer journey. • Manage onboarding, training, and adoption of telecom solutions, driving retention and client satisfaction. • Collaborate cross-functionally with sales, product, and technical teams to deliver tailored solutions. • Conduct account reviews, track client success metrics, and identify opportunities for growth. • Resolve escalations quickly while maintaining high client confidence and loyalty.
EDUCATION
St Bede's College
Bachelor of Arts, English Literature (British and Commonwealth)
Bow Valley College
Certificate of Undergraduate Studies, Human Resources Management/Personnel Administration, General
Northern College of Applied Arts and Technology
Diploma, Addictions counselling
Himachal Pradesh University
Bachelor of Arts with Honours, English Language and Literature/Letters
Bow Valley College
Diploma, Health and human service management
Northern College
Certificate of Undergraduate Studies, Counseling Psychology
ABOUT KARMAN SANDHU
I’m an operations and project management professional who genuinely enjoys bringing clarity and calm to busy, fast-moving environments.Since 2018, I’ve worked across telecommunications and automotive teams, supporting cross-functional initiatives, managing stakeholders, and helping projects move from idea to execution. I’m often the person teams rely on when priorities feel unclear or timelines feel tight — not because I’m the loudest in the room, but because I’m steady, organized, and solutions-focused.I care about strong communication, accountability, and building trust — both internally and with clients. To me, good operations aren’t just about hitting deadlines; they’re about creating systems that make everyone’s work smoother and more predictable.I’m especially drawn to roles where I can:• Improve processes and team workflows• Support leaders in making informed decisions• Navigate challenges without escalating tension• Deliver results while maintaining strong relationshipsAt the core, I believe structure creates freedom — and strong operations create space for teams to do their best work.
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