Karly Domsky

Marketing Operations Manager @EmblemHealth

Lead a high-performing team as the operations manager, driving workflow, governance, and process improvement initiatives for the Marketing and Communications department and programs- Proactively implemented and now oversee a department-wide project intake and workflow management tool, ensuring seamless project visibility for all department projects and initiatives. This streamlined system facilitates efficient project assignments, kick-off calls, and timelines for Creative, Digital, and Social Media projects- Document individual teams\' workflow, inclusive of areas of oversight, roles & responsibilities, SLAs, and key processes, to enhance overall efficiency and clarity-Develop and manage quarterly department dashboard, collaborating closely with individual teams to gather KPIs and data insights. This enables effective measurement of integrated department initiatives and provides crucial insight rollups to key stakeholders across the organization- Conducted an in-house audit, gaining valuable insights into existing workflow processes, identifying opportunities and pitfalls, providing recommendations to standardized department workflows, significantly reducing outside consulting costs, and subsequently established the Marketing Operations team.