Karlos Griffin

WORK HISTORY

EDUCATION

ABOUT KARLOS GRIFFIN

With over twenty-five years of mortgage servicing experience with the last nine years at Flagstar Bank, currently serving as Consumer Loans Oversight Manager, contributing to consumer lending and third-party vendor management strategies. Previous leadership roles include Director of the Default Communication Center and National Collections Call Center Manager, focusing on streamlining communications and enhancing collection processes. Known for fostering collaboration and operational efficiency, the mission is to align lending initiatives with organizational goals while ensuring robust oversight. Committed to leveraging expertise in mortgage servicing, consumer lending and vendor partnerships to support a customer-centric approach and operational success.I am not one who is searching for or hung up on titles, but more so I am a hard-working leader who brings a positive and focused approach to business activities to drive results while fostering an environment of success. I am a leader who takes the time to connect with my staff to understand their needs, align them with the needs of the business to create cohesion and consistency across the business. With a focus on compliance, timeliness and team work I have contributed to the growth and success of each business I have been employed for, and I take great pride in that.My management style is hands-on with an emphasis on employee development and team building. This is accomplished by having consistent interactions and meetings with the team to connect to their needs. I enjoy inspiring and guiding others to drive positive change and results for our clients. I like to be involved in the development of programs and practices that lead to successful business outcomes. I am a strong communicator, results driven, compliance focused leader who leads with kindness, while maintaining standards. The organizations I have worked for as a leader have seen consistent success and growth during my time. Consecutive Fannie Mae Star Servicer awards have been claimed during my years of service with Flagstar Bank, JP Morgan Chase and Washington Mutual. I have been engaged in all forms of servicing activities and business development ranging from establishing a new servicing organization, to transitioning a retiring organization and the loan assets associated with the business. A high level of focus and dedication is given to meeting or exceeding KPI and SLA standards associated with the business deliverables at hand which leads to culture of expected results and favorable outcomes.