Karli Fallos
Senior Director of Customer Experience @Hazel Health
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WORK HISTORY
Senior Director of Customer Experience @Hazel Health
San Francisco, CA, US
EDUCATION
Roger Williams University
Bachelor's degree, Marketing
SKILLS
ABOUT KARLI FALLOS
Leadership is more than a role—it\'s a commitment to fostering empathy and strategic thinking. With over a decades experience leading customer support operations, I specialize in enhancing workflows and magnifying the impact of the mission, prioritizing dignity and care in every interaction.My approach is rooted in creativity, innovation, and analytical evidence - traits that are essential in driving customer satisfaction and high team performance. At the core, it\'s about putting heart into my work and empowering the people I lead, while welcoming collaboration to further my vision for transformative member experiences.
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