Karl Fischer

About Karl Fischer

I bring 20+ years of experience in leading sales, marketing, and operations teams across various industries to creating high-performing, efficient, and customer-centric organizations that optimize revenues and build loyal relationships. I am a certified Lean Six Sigma Green Belt and a Google Analytics certified professional, with expertise in SaaS sales and customer relationship management (CRM). As the Managing Director of Customer Experience Transformation at DecisivEdge, I drive positive change through data-driven analysis, process improvement, and team motivation. I have successfully led projects that merged and consolidated multiple products and brands, defined and executed market and distribution strategies, and enhanced customer satisfaction and retention.I am best in situations where I can deliver Focused Change. Whether I\'m doing that as a full-time executive or consultant, I bring a fresh set of eyes to assessing processes, platforms, and production, identifying ways to drive improvements withing the existing infrastructure, and optimizing existing resources.I provide a stabilizing influence while driving change and transformation and get teams excited about the journey ahead by fostering an environment of trust, inclusiveness, and accountability. As part of that, I clearly communicate the “Why” behind the “What.”Historically, I have been most effective when asked to lead or manage in situations where growth has plateaued; customer experience has stagnated; the organization has grown overly complex; or ownership is considering packaging the business for sale. In those situations, I’ve been able to provide actionable recommendations that got the business back on track or increased the value of the business before it was sold.I think my greatest strength is I deliver disruptive change that doesn’t disrupt the team or day-to-day operations.

Experience

1. Vice President, Sales Optimization

   JG Wentworth

   Nov 2024 — Present · Chesterbrook, PA, US

Education

• University at Buffalo

  MA, Organizational Communication, General

  1983 — 1985

• University at Buffalo

  Bachelor's degree, Sports Management

  1979 — 1982

Skills

• Crm
• Forecasting
• Program Management
• Sales
• Customer Service
• Product Development
• Six Sigma
• Income Statement
• Business Process Re-Engineering
• Operational Efficiency
• Technology Integration
• Vendor Management
• Analysis
• Analytics
• B2b
• Budgets
• Business Analysis
• Business Development
• Business Strategy
• Cross-Functional Team Leadership
• Call Center
• Executive Management
• Leadership
• Management
• Marketing
• Marketing Strategy
• New Business Development
• P&L
• Process Improvement
• Product Management
• Project Management
• Sales Management
• Sales Operations
• Salesforce.com
• Strategic Partnerships
• Strategic Planning
• Strategy
• Enterprise Software
• P&L Management
• Recruiting