Cord Urton
Transformational Executive | IT & Operations Leader | Driving Innovation and Excellence
- Role
- Director of Serviceability Engineering at Dell Technologies
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Cord Urton
With over 30 years of trailblazing leadership in IT and operations, I am passionate about…
Experience
Director of Serviceability Engineering
Oct 2005 — Present · Oklahoma City, OK, US
Part of my current role, I oversee operations at the OKC site with 1,500+ employees, coordinate facilities integration, and liaise with community leaders. I lead global and U.S-based teams, focusing on continuous service improvement, process optimization, and customer satisfaction. I manage and execute improvement projects from start to finish. Selected Accomplishments:• Career Progression: Demonstrated progressive leadership and strategic expertise through a series of roles at Dell, Inc, culminating in the Director of Serviceability Engineering position. Excelled in managing technical support, service delivery improvement, and enterprise support functions.• Leadership Excellence: Managed up to 275 direct reports and a salary budget exceeding $25M, demonstrating strong leadership and financial oversight.• Business Growth: Built and scaled businesses from scratch, driving growth and expanding opportunities through strategic leadership.• Team Recognition: Earned multiple accolades as a Tell Dell champion, reflecting a commitment to team development and excellence.• International Management: Successfully led operations and global teams across the U.S, Panama, India, and Taiwan, showcasing robust international management skills.• Project Delivery: Achieved project delivery goals through PMP certification and the application of best practices in project management.• Process Improvement: Improved organizational processes through structured approaches and advanced tools, consistently exceeding expectations.• Service Management: Contributed to service management and process improvements by obtaining ITIL Foundations certification and deepening expertise in CSI processes.• Industry Expertise: Leveraged industry knowledge and certifications to design, manage, and enhance multiple new teams, adding significant value to Dell and customer satisfaction.
Education
University of Central Oklahoma
Bachelor of Science (B.S.)
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