Karla T.

About Karla T.

I am a Technical Support Engineer at Intercom with 10+ years of experience across technical support, SaaS, and customer experience.I help customers troubleshoot and resolve complex issues across APIs, integrations, and web-based environments. My work sits at the intersection of customers, product, and engineering, where I focus on debugging issues, identifying root causes, and translating technical behavior into clear, actionable solutions.I regularly work with REST APIs, webhooks, SDKs, and SaaS integrations, using tools like Postman, Datadog, and Chrome DevTools to investigate and resolve issues. I also partner with Product and Engineering teams to surface patterns, improve workflows, and reduce recurring problems.I am especially interested in roles where I can continue to combine technical problem solving with product thinking and customer experience.

Experience

1. Technical Support Engineer

   Intercom

   May 2025 — Present · Chicago, IL, US

Education

• University of Louisville

  Bachelor of Science (B.S.), Sport and Fitness Administration/Management

Skills

• Bilingual Communications
• Time Management
• Collaborative Problem Solving
• Customer Service
• Sales
• Social Media
• Advertising
• Microsoft Office
• Public Relations
• Prioritize Workload
• Merchandising
• Visual Merchandising
• Photoshop
• Cpr Certified
• Problem Solving
• Social Networking
• Retail
• Public Speaking
• New Hire Training
• New Hire Orientations
• Travel Management