Karla Sunjic
Senior Front Office Supervisor - Pre-opening - Mandarin Oriental Vienna @文華東方酒店集團
Signup · Get unlimited contacts
WORK HISTORY
Senior Front Office Supervisor - Pre-opening - Mandarin Oriental Vienna @文華東方酒店集團
Vienna, AT
Contributed to service excellence initiatives during pre-opening, supporting the development and refinement of SOPs and guest journey processes- Led training and onboarding programs to ensure consistent service standards across the Front Office teamIdentified operational inefficiencies and implemented improvements in billing processes, communication flow, and cross-department coordination- Acted as a key contact point for service quality, proactively identifying gaps and contributing to continuous improvement initiatives
EDUCATION
XV. Gymnasium
Mathematics, Computer and Natural Sciences
Universitat de les Illes Balears
Master’s Degree in Economics of Tourism: Monitoring and Evaluation
International Baccalaureate
Middle Years Programme
Hotelschool The Hague
Bachelor of Applied Science - BASc, International Hospitality Management
ABOUT KARLA SUNJIC
I am a strategy-minded hospitality professional specializing in service excellence, guest experience, and process improvement within luxury environments. With experience across international operations and a Master’s in Economics of Tourism, I focus on improving guest journeys, refining service standards, and building efficient, high-performing systems. I bring a structured, analytical approach while maintaining a strong understanding of people, communication, and service delivery. I am particularly drawn to roles where I can optimize processes, develop teams, and translate operational complexity into clear, scalable solutions that enhance both guest satisfaction and business performance. I bring calm confidence, strong communication skills, and a global perspective shaped by working across diverse markets and cultures. Currently, I am looking to transition into roles focused on service excellence, quality, training, and guest experience strategy within international, service-driven organizations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.