Karla Montes

About Karla Montes

I am a bilingual (English & Spanish) professional with over a decade of experience spanning hospitality, human resources, people operations, learning & development, talent acquisition, and client engagement. My career has been built at the intersection of service, strategy, and people, giving me a unique ability to connect with both clients and teams while driving measurable business impact.In my most recent role, I led People & Operations initiatives for a fast-growing AI/ML consulting firm, where I designed and delivered enterprise-wide learning programs, scaled onboarding strategies, and partnered with leadership to close skill gaps and strengthen retention. Previously, I managed full-cycle recruitment, leadership development programs, and employee engagement initiatives, building processes from the ground up while fostering a culture of growth.Earlier in my career, I spent nearly a decade in hospitality sales and events management with leading hotel brands, where I honed my expertise in client relations, contract negotiation, event planning, and service excellence. That foundation shaped my people-first approach and service mindset, which I now bring into every role—whether it’s guiding new employees through onboarding, supporting leaders in developing their teams, or helping clients adopt new solutions with confidence.I am especially passionate about roles where I can:Guide clients through onboarding and adoption of new tools and solutions (Account Manager / Onboarding Manager)Lead People, Learning & Development, and Employee Engagement strategies (HR/People Ops)Drive results in Sales & Events within the hospitality industryAbove all, I thrive in environments where I can build relationships, solve problems, and create exceptional experiences for both clients and employees.

Experience

1. Talent & Culture

   BBVA Global Wealth Advisors

   Nov 2025 — Present · Miami, FL, US

   HR analytics and reporting (Headcount reports, turnover, vacancy requisitions, etc.)- Create presentations for monthly, quarterly business reviews with leadership- Create, review, implement, and update HR policies and procedures- Assist with audits, immigration, onboarding, and other projects,

Education

• Miami Dade College

  Associate of Arts - AA

• Coral Reef Senior High School

  Visual and Performing Arts

  2011

Skills

• Hospitality Management
• Hotel Administration
• Customer Service
• Pre-Opening
• Customer Satisfaction
• Micros
• Front Office
• Hospitality Industry
• Microsoft Office
• Revenue Analysis
• Rooms Division
• Opera
• Property Management Systems
• Cognos
• Ems
• Yield Management
• Tourism
• Hotel Management
• Hospitality
• Hotels