Karla Hamlin

About Karla Hamlin

As a strategic and results-oriented leader with over 5 years of leadership experience, I bring a strong background in client services within the finance and identity industries. I have successfully led high-performing implementation teams and driven complex, large-scale projects for mid- to enterprise-level clients, delivering impactful business outcomes.My expertise spans cross-functional collaboration, process optimization, and executive stakeholder engagement to ensure seamless solution delivery aligned with organizational objectives. Known for exceeding targets, mentoring emerging leaders, and serving as a trusted advisor to both internal executives and external clients.I am passionate about developing scalable implementation strategies that drive growth, enhance customer satisfaction, and support long-term business success.

Experience

1. Manager, Implementations and Solutions Consulting

   LexisNexis Risk Solutions

   Jul 2020 — Present · San Diego County, CA, US

   I lead a growing team of Implementation Consultants, having scaled the group from 2 to 7 to meet rising demand and support organizational growth. I oversee a dynamic portfolio of client implementation projects, migrations, and platform transitions, ensuring seamless delivery and high client satisfaction.Beyond day-to-day execution, I work cross-functionally with leaders in Product, Sales, Analytics and Operations to streamline processes, improve delivery efficiency, and support company-wide strategic initiatives.Key areas of focus:Team leadership & scalingStrategic client onboarding & migrationsCross-functional collaboration with executive stakeholdersChange management & process improvementPerformance metrics & reporting infrastructureI’m passionate about building high-impact teams, driving operational excellence, and delivering meaningful outcomes for clients and the business.

Education

• Calexico High School

  High School Diploma

  1990 — 1994

Skills

• Banking
• Business Process Improvement
• Account Management
• Spanish
• Problem Solving
• Client Services
• Fcra Certified
• Project Implementation
• Procedure Development
• Customer Service
• Crm
• Client Relationship Building
• Business Analysis
• Project Management
• Strategic Planning
• Business Development