Karla Burns
Director, Support Services @Points A Plusgrade Company
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2007 — Present
Director, Support Services @Points A Plusgrade Company
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EDUCATION
N/A
Holland College
Hospitality Management
SKILLS
LeadershipProcess ImprovementCustomer RetentionCustomer ServiceProduct ManagementE-CommerceBusiness Process ImprovementCustomer ExperienceCrmBusiness Relationship ManagementTeam LeadershipInternal CommunicationsAgile MethodologiesManagementRelationship ManagementCustomer Relationship Management (Crm)Call CentersCustomer SatisfactionTraining
ABOUT KARLA BURNS
SUPPORT SERVICE PROFESSIONAL with 15+ years experience in contact centers and business operations, both large and small. Dedicated and demonstrated leader who thrives in a fast paced environment.
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