Karla Vasquez
CX | Operations | Transformation | Growth & Strategy
- Role
- Vice President, Customer Experience Advisory at VXI Global Solutions
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Karla Vasquez
My leadership is defined by a relentless pursuit of operational excellence and strategic innovation. My role is pivotal in driving strategic initiatives and optimizing processes to foster organizational efficiency. Our team\'s success in enhancing performance and driving cost efficiencies has solidified our reputation for long-term revenue growth and robust customer engagement.My expertise in customer relationship management and voice of the customer data analysis has empowered us to delve into customer insights and translate them into actionable business recommendations. This approach has been instrumental in developing strong leaders and creating a culture where innovation flourishes.
Experience
Vice President, Customer Experience Advisory
Jan 2025 — Present
Education
Claremont McKenna College
Bachelor of Arts (BA), International Relations and Affairs; Religion
The University of Texas at El Paso
MBA Coursework
Skills
- Product Lifecycle Management
- Product Management
- Project Management
- Net Promoter Score
- Customer Service
- Vendor Management
- Leadership Development
- Client Satisfaction Measurement
- Voice of the Customer Analysis
- Voice of the Customer
- Process Improvement
- Large Scale Change Management
- Analytical Methods Development
- Methodology Development
- Outsourcing Management
- Offshore Operations
- Offshore Management
- Account Management
- Call Centers
- Bpo
- Telecommunications
- Strategic Planning
- Management
- Analytics
- Program Management
- Crm
- Leadership
- Business Process Improvement
- Customer Relationship Management (Crm)
- Contact Centers
- Business Process Outsourcing (Bpo)
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.