Karla Trainer
IT Manager @Bede Gaming
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WORK HISTORY
IT Manager @Bede Gaming
Strategic Digital Leadership• Developed and implemented a multi-year IT strategy aligned to businessexpansion and regulatory obligations.• Transitioned IT from reactive support function to strategic partner modelembedded within corporate decision-making.• Digital Transformation & Infrastructure Modernisation• Led full cloud migration from Google Workspace to Microsoft 365, enhancingcollaboration, scalability and governance.• Modernised endpoint and identity architecture, embedding zero-trust principlesacross the organisation.• Migrated mobile device management (Meraki to Intune) and endpoint protection(Sophos to Microsoft Defender), strengthening security posture.• Governance, Risk & Compliance• Designed and embedded IT governance frameworks supporting ISO 27001, SOC2 and PCI DSS accreditation.• Implemented structured identity and privileged access management controls(PIM, LAPS).• Established documented policies, SOPs and risk controls aligned to regulatorystandards.• Strengthened bc and incident response processes.• Investment & Value for Money• Led IT budget oversight and procurement.• Delivered over in cost savings through licence rationalisation, suppliernegotiation and cloud optimisation.• Contributed to capital and operational planning aligned to growth forecasts.• Service Excellence & Workforce Leadership• Built ITIL-aligned service management framework, reducing SLA breaches by70% and achieving 99.8% CSAT.• Recruited, developed and mentored high-performing IT professionals.• Embedded culture of accountability, continuous improvement and cross-departmental collaboration.
EDUCATION
The Open University
Bachelor's degree, Computing and IT
Technical College of Syros
Graphic and design, Graphic Design
SKILLS
ABOUT KARLA TRAINER
IT leader focused on delivering secure, scalable technology that enables organisations to operate efficiently and grow with confidence.I specialise in aligning IT strategy with business outcomes, ensuring technology functions as a strategic driver rather than just an operational necessity. My experience spans IT operations, infrastructure, service delivery, cloud platforms, security, and identity management, with a strong focus on reliability, resilience, and continuous improvement.I’m particularly interested in modernising IT environments through cloud adoption, automation, and improved governance. I enjoy solving complex technical challenges, strengthening security and identity frameworks, and building IT capabilities that support high-performing teams.As a leader, I focus on developing strong technical teams, improving service maturity, and creating a culture of accountability and collaboration. My goal is always to build IT functions that deliver measurable value to the wider business.Core areas of focus: IT Strategy | IT Operations | Cloud & Infrastructure | Cybersecurity | Identity & Access Management | Service Delivery | IT Governance | Digital Transformation | Team Leadership | Continuous ImprovementITIL v4 certified, ITIL Strategist DP & I certified, SC-900 certified
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