Karla Timmons

About Karla Timmons

Amazon\'s UX research team benefits from over four years of dedicated expertise in shopper behavior and user experience strategy. By leveraging market research and shopper analysis, efforts have enhanced customer engagement and informed data-driven decision-making across key touchpoints. Contributions ensure that innovative, user-centric solutions align with business objectives, consistently shaping exceptional customer experiences. Previous tenure at Airbnb included leading marketing research initiatives, where actionable insights refined strategies and optimized campaigns. Proficiency in Chinese facilitates seamless collaboration across diverse cultural contexts, supporting global initiatives and advancing organizational goals. A proven commitment to research-driven impact fosters collaboration and empowers strategic success.

Experience

1. Senior Ux Researcher

   Amazon

   Aug 2021 — Present · New York, NY, US

Education

• Tulane University - A.B. Freeman School of Business

  Master, Business Administration; Finance and Consumer Behavior

• National Cheng Chi University

  Fellowship, Chinese / Cross Strait Relations

• Georgetown University

  Bachelor of Arts, Faculty of Languages and Linguistics; Double Major Chinese; International Business

• Chinese University of Hong

  Chinese and Business

  2003 — 2003

Skills

• Customer Retention
• Customer Service
• Customer Satisfaction
• Economics
• Cross-Functional Team Leadership
• Marketing
• Business Development
• Market Research
• Consulting
• Marketng Strategy
• Financial Analysis
• Project Management
• Bloomberg
• Research
• Microsoft Office
• Negotiation
• Market Analysis
• R
• Manage Client Relationships
• Customer Segmentation Strategy
• Microsoft Excel
• Financial Modeling
• Competitive Analysis
• Management
• Strategy
• Data Analysis
• Analytics
• Business Strategy
• Analysis
• Management Consulting
• Finance
• Purchase Recommendations
• Valuation