Karla Spikes

About Karla Spikes

Experienced Global IT LeaderInnovative, accomplished, and results-driven professional with 15+ years of experience in information technologies, project management, organizational behavior, and technical support. Optimistic leader with an exceptional ability to guide, train, and mentor employees of varied backgrounds and with diverse needs. Distinguished ability to take initiative, lead by example, and focus on solutions. Outstanding communication skills combined with a mature, adaptable business approach which encourages organizational growth and success.AREAS OF EXPERTISEGlobal Service Delivery Network Services Computing Services Infrastructure Cloud Innovation Project Management Strategic/Tactical Planning Technology Roadmap Bidding/RFP Proposals Leadership Client Satisfaction Customer Service Troubleshooting Problem Resolution IT Service Management Organization

Experience

1. Director, Principal Customer Engineering Manager, Microsoft Azure

   Microsoft

   Mar 2022 — Present · Irving, TX, US

   Director, Principal Engineering Manager, Azure CXP• Lead a high-performing, customer obsessed support delivery team that directly supports our top Azure customers and resolve critical and complex technical issues in a 24x7x365 environment. Align team efforts to deliver world-class support to meet our customer\'s requirements. • Build a framework where the team not only works closely with Azure engineering teams to support customers with their complex issues but invests in engineering practices to deeply understand platform gaps based on feedback from customers, and insights gained while supporting them. And then collaborate with engineering teams across Azure based on a prioritize list of product improvement opportunities to eliminate top issues impacting customer experience.

Education

• University of North Texas

  Bachelor of Science (BS), Information Systems w/ Management Information Systems Concentration

  1987 — 1992