Karla Kuhnley

About Karla Kuhnley

10+ years of proven success collaborating closely with Sales to drive design wins to revenue with specific emphasis on strategic accounts, building and customizing customer penetration strategies • Skilled in promoting company products and services by providing a superior customer experience using exceptional relationship and communication skills • Dedicated to providing essential business information and ongoing support to customers, taking complicated technical topics and morphing them into easily understandable analogies • Consistently surpass expectations when working with customers, with a positive attitude and a solid reputation of working toward mutually-beneficial outcomes • At-ease with direct customer interface including phone and email to support lead generation • Highly organized, with attention to detail, time management, and deadlines • Self-motivated, known as the “go-to” person to get it done • Key areas of expertise include: o Business Operations leadership o Negotiation o Pricing analysis and execution o Contract business terms and conditions o Defining and executing process improvements o Understanding and implementing customer requirements o Proficient in Word, Excel, Outlook, PowerPoint, CRM, and social media o Type 53WPM

Experience

1. Customer Service Representative

   TTM Technologies

   Oct 2018 — Present · San Jose, CA, US