Karla Fernandez
Studio Guide @Glowbar
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WORK HISTORY
Studio Guide @Glowbar
NY, US
Managed front desk operations, including greeting clients, scheduling appointments, maintaining client records in compliance with confidentiality policies, and answering inquiries with a professional and friendly demeanor- Educated clients on facial services, esthetics aftercare, and monthly memberships with a revenue increase of 13% in order to enhance their overall experience and satisfaction- Collaborated with studio staff and estheticians to ensure seamless communication, safety, and coordination between reception and treatment areas to best optimize the client\'s and company\'s needs.
EDUCATION
Baruch College
Business Communications, Business/Corporate Communications
Morris Academy for Collaborative Studies
High School Diploma
ABOUT KARLA FERNANDEZ
I\'m a proud born-and-raised Dominican student from Harlem, a senior at CUNY Baruch College majoring in Corporate Communications and minoring in Black and Latino Studies I have experience and interests in Brand Consulting/Strategy, Marketing, Non-Profit Consulting, Entertainment, and Media.During my time at Baruch, I’ve actively contributed to several initiatives and organizations, including The Initiative for the Study of Latin America (ISLA), America Needs You (ANY), Undergraduate Student Government (USG), and Search for Education, Elevation and Knowledge (SEEK).Beyond Baruch, I’ve honed my skills in videography and directing through various projects, focusing on celebrating my Dominican heritage and highlighting campus events that promote Latinx culture.As I continue to develop both professionally and personally, I aim to inspire my community and create opportunities for their success. My goal is to work in the entertainment industry and provide representation for people of color like myself.
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