Karla A. Reyes
Director, Customer Experience | Customer Journeys, Corporate Events, AV
- Role
- Director, Customer Experience at Pinnacle Live
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Karla A. Reyes
Experienced Director of Customer Experience with a demonstrated history of working in the events services industry. Skilled in Event Planning, Management, Hospitality Management, Customer Service, and Corporate Events. Throughout my career, I’ve focused on serving the hospitality sector, particularly in big box hotels and Convention Centers in the Los Angeles region. I’ve helped manage and execute high-profile red-carpet events, newsworthy city-wide conferences, and iconic sporting events. Currently, as the Director of Customer Experience at Pinnacle Live, I support Regional Directors in ensuring training standards, developing sales training programs, and enhancing partnerships with hotel GSO teams.
Experience
Director, Customer Experience
Jan 2024 — Present
The Customer Experience Manager plays an integral role in fostering the growth and profitability of the company across new hotel properties through the effective efforts of the Contract Sales team. This position involves ensuring smooth transitions for newly acquired hotel properties, employing the advanced sales Catalyst process and is vital in cultivating robust client relationships to stimulate revenue growth. Furthermore, the Customer Experience Manager will collaborate with the onboarding venue team to forge strong partnerships with hotels and facilitate the seamless transition of their advanced sales book of business to Pinnacle Live onboarding venue teams.
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