Karl Fromm
SVP IPB US Banking Operations Head at Citi
- Role
- SVP Ipb Us Banking Operations & Customer Services Head at Citi
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Karl Fromm
Results oriented financial industry professional with 37 years experience in bank operations and technology management with recognized expertise in the areas of business process improvement, delivering optimal client solutions, achieving operational efficiencies and ensuring strong risk management control.Specialties:* Highly proficient in building organizational teams and processes that provide optimum performance.* Strong analytical and execution skills with creativity for transforming conceptual ideas into tangible results.* Excellent project and operations department management skills focusing in execution, teamwork and control*Bilingual (English/Spanish)
Experience
SVP Ipb Us Banking Operations & Customer Services Head
Dec 2017 — Present · Tampa, FL, US
Managed Operations & Customer Services for Citi\'s Consumer offshore banking business in the US. Oversight over Account Opening, Account Maintenance, Regulatory Fulfillment and Financial transaction (wires) processing. Also managed 24/7 Call Center which provided service support for customers in English, Spanish and Portuguese. Also responsible for the handling of investigations and resolving customer complaints.Pioneered and implemented digital transformation initiatives including the use of digital workflow tools and Robotic Process Automation (RPA) enhancing processing efficiency and customer experience.
Education
University of Puerto Rico - Rio Piedras
BBA, Accounting
1979 — 1983
Skills
- Management
- Organizational Design
- Internal Controls
- Performance Improvement
- Executive Management
- Operations Management
- Wealth Management
- Financial Risk
- Credit Risk
- Risk
- Business Strategy
- Compliance
- Managerial Finance
- Treasury
- Business Process Improvement
- Financial Services
- Kyc
- Leadership
- Retail Banking
- Financial Institutions
- Organizational Leadership
- Re-Engineering
- Credit Analysis
- Change Management
- Strategy
- Analysis
- Credit
- Financial Modeling
- Banking
- Cash Management
- Risk Management
- Finance
- Operational Risk Management
- Trade Finance
- Investment Banking
- Enterprise Risk Management
- Strategic Planning
- Business Continuity
- Restructuring
- Loans
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