Karl Bullard

About Karl Bullard

Knowledge, skills, abilities and/or competencies in the following areas:• Critical Thinking and Problem Solving: These traits were critical to my success as part of the incident escalation management team for the Global Network Operation Center• Attention to Detail and Integrity: Characteristics have been a theme in every scope of my IT career. My exceptional technical evaluation record and my “Master Technician” award announce these qualities.• Customer Focus: My ability to align my management efforts toward strategic business objectives was absolutely crucial to successfully enable and enhance the network customer experience• Communication: My ability to compose and deliver skilled and effective communication to every audience prompted me to be frequently requested to lead during critical project briefing and status reports.• Leadership: Is my calling card regardless of position or authority. My professional conduct, character and behaviors have and will always be founded on leadership principlesSpecialized Training:• Cisco Interconnecting Cisco Networking Devices Accelerated v3.0 CCNAX • SolarWinds Certified Professional (Network Management)• ITILv3 IT Service Management Certified• Senn Delany: Leadership Journey• USAF Leadership and Professional Development Academy Graduate• Lean Six Sigma DMAIC:(White Belt) Process ImprovementWork Experience Bullets:• USAF Computer Technician- I was awarded a “Master Technician” badge for a maintenance record of excellence and task proficiency• Combat Comm - Tasked as one of the first maintenance chiefs to deploy to the Persian Gulf to support Operations Desert Shield/Storm• AWACS Airborne Computer Technician - During several Combat deployments I logged over 100 incident free combat flight hours in and over Saudi Arabia, Turkey, and Panama• Hertz Network Operations Center Supervisor and the Network Management System administrator (SolarWinds). Responsibilities included training and process development

Experience

1. Solarwinds System Administrator

   Tiag

   Nov 2023 — Present

Education

• Community College of the Air Force

  Associate’s Degree

Skills

• Customer Service
• Customer Satisfaction
• R&B Vocalist
• Cisco Routers
• Solarwinds
• Team Leadership
• Network Administration
• Project Management
• Entertainment
• Itil V3 Foundations Certified
• Microsoft Office
• Tourism
• Global Network Operations
• E-Commerce
• Management