Karl Brown
Head of Customer Journeys @Direct Line Group
Bradford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2015 — Present
Head of Customer Journeys @Direct Line Group
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Responsible for identifying opportunities and implementing change to improve customer experience delivered across a multi product / brand organisation.
SKILLS
Stakeholder ManagementTeam ManagementCustomer InsightFinancial ServicesRelationship ManagementAnalyticsFocus GroupsCustomer ExperienceCompetitive IntelligenceCustomer ResearchCustomer RetentionPerformance ManagementMarket ResearchConsumer BehaviourInsuranceUnderwritingGeneral InsuranceClaims ManagementLeadershipSegmentationTeam LeadershipCustomer AnalysisContact CentersMarketing ResearchBusiness TransformationQuantitative Research
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