Karl Athias
Agile & SAFe Certified | Delivering Strategic Initiatives, Process Optimization, and Cross-Functional Leadership
- Role
- Director of Project Management - Technical Project Management Office at Sutherland
- Location
- Newark, NJ, US
- LinkedIn followers
- 500 followers
About Karl Athias
Experienced professional with a proven track record of leading complex clientfacing and…
Experience
Director of Project Management - Technical Project Management Office
Jan 2019 — Present · New York, NY, US
Some of my key accomplishments were- Spearheaded collaboration with product management, engineering, andservice delivery teams to craft product roadmaps tailored to clientbusiness objectives- Led project management functions, ensuring the delivery of strategicvision and long-term success across initiatives- Provided comprehensive weekly portfolio status reports, fosteringstakeholder alignment and facilitating informed decision-making- Executed the seamless migration of users from Genesys SIP endpointto a new SIP endpoint/Bria Softphone app, optimizing the user experience- Pioneered the development and launch of Sutherland Connect’s social mediachannels (Instagram, Facebook, Twitter) and WhatsApp, driving increasedcustomer engagement- Mentored and trained newly hired Directors of Project Management,empowering them with the expertise and leadership skills for success.
Education
Potomac State College of West Virginia University
Associate of Arts (AA)
1993 — 1995
Florida International University - College of Business Administration
International Business
1995 — 1996
Skills
- Process Improvement
- Telecommunications
- Voip
- Data Center
- System Deployment
- Itil
- Disaster Recovery
- Program Management
- Wireless Technologies
- IT Service Management
- Requirements Analysis
- Ivr
- IT Management
- Pmo
- Pmp
- Wireless
- Service Delivery
- Business Analysis
- Managed Services
- Integration
- Project Portfolio Management
- Project Management
- Ip
- Project Delivery
- Unified Communications
- Business Process Improvement
- Vendor Management
- Telephony
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