Karizma Hanshaw
- Role
- System Analyst i at Nordstrom
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Karizma Hanshaw
Cybersecurity Analyst with experience in incident response, auditing, securing IT…
Experience
System Analyst i
Jun 2022 — Present
Provide first point of contact support to all internal end users and resolve various software issues by troubleshooting Windows hardware, software, and applications * Manage high-volume calls and incidents within the ServiceNow Platform to track employee issues and to ensure 100% resolution and enhance user experience * Utilize Active Directory Domain Services (ADDS) to perform password resets and account lockouts to assist employees
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