Kari A. McHugh

About Kari A. McHugh

SaaS Customer Experience and Services professional with a strong focus on exceeding…

Experience

1. Director of Customer Success

   Page Vault

   Mar 2025 — Present

   As Director of Customer Success at Page Vault, I lead our efforts to ensure customers maximize the value of our solutions. I oversee the full Customer Success function, driving engagement, retention, and long-term growth.My focus areas include: Onboarding & Activation Customer Success & Renewal Customer Support – Leading a high-performing support team to ensure timely responses and outstanding customer satisfaction. Strategic Leadership Team & Company LeadershipAt Page Vault, our mission is to provide seamless, reliable solutions, and I’m passionate about ensuring our customers see the full value of our platform. Always open to connecting and sharing insights on customer success, leadership, and strategy!

Education

• Leadership Pittsburgh

  Leadership Development Initiative

• Slippery Rock University

  B.A.

  1997 — 2000

• Virginia Tech

  Transferred

  1993 — 1996

Skills

• Business Networking
• Event Management
• Strategic Planning
• Leadership Development
• Event Planning
• Public Speaking
• Customer Service
• Non-Profits
• Microsoft Office
• Marketing
• Social Media
• Cold Calling
• Team Building
• Marketing Communications
• Meeting Planning
• Public Relations
• Fundraising
• Building Relationships
• Lead Generation
• Nonprofits
• Policy
• Strategy
• Training
• Project Management
• Program Management
• Management
• Leadership
• Business Planning
• Time Management
• Sales