Karisse Hernández
SaaS subscription account management | Renewals and customer success advocate | Customer retention | Strategic renewal consulting
- Role
- Subscription Account Manager at Nutanix
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Karisse Hernández
Bilingual SaaS professional with over seven years of experience in Customer Success and Renewals strategy, focused on driving retention across enterprise, commercial, healthcare, and government accounts. I’ve led end-to-end renewals, consistently exceeded targets, and earned top performance awards. Known for building strong relationships, aligning value, and collaborating cross-functionally to drive customer and business outcomes, always leading with empathy.
Experience
Subscription Account Manager
Aug 2025 — Present · Raleigh, NC, US
Education
ECM: European College Management
Diploma, Marketing/Marketing Management, General
2013 — 2014
ECM: European College Management
Diploma, Hospitality Administration/Management
2012 — 2013
Universidad Bicentenaria de Aragua
Bachelor, Communication and Media Studies
2005 — 2010
Skills
- Customer Service
- Customer Satisfaction
- Foreign Languages
- Computer Proficiency
- Human Resources
- Public Relations
- Advertising
- Sales
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