Karissa Fritz

About Karissa Fritz

With nearly 20 years of experience in software and customer experience, I’m a passionate Customer Experience & Operations Leader dedicated to helping organizations grow, retain, and delight their customers. I thrive at the intersection of people, process, and technology—driving impact through a deep understanding of customer needs and how businesses operate.My background spans Sales, Operations, SaaS, Start-ups, Team Management, Quality Assurance, Customer Support, Service Excellence, Finance, and Business Development. This cross-functional expertise allows me to connect strategy with execution, ensuring both customer satisfaction and business success.I’m especially energized by building strong client relationships, designing seamless customer journeys, and delivering measurable results in fast-paced, dynamic environments. My leadership style emphasizes collaboration, service excellence, and empowering teams to perform at their best.

Experience

1. Sr Director, Customer Operations

   OnBoard

   Jun 2025 — Present

Education

• Ivy Tech Community College-Lafayette

  Associate of Science (A.S.), Accounting and Business/Management

  2005 — 2007

Skills

• Saas
• Business Development
• Software Project Management
• Technical Support
• Business Analysis
• Vendor Management
• Analytics
• Customer Service
• Agile Methodologies
• Management
• Sales
• Agile Project Management
• Product Management
• Project Management
• Start-Ups
• Access
• Salesforce.com