Karishma Patel
Director of Operations (Part-time) @Paint Nail Bar
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WORK HISTORY
Director of Operations (Part-time) @Paint Nail Bar
Birmingham, MI, US
Provide part-time, operational leadership for a client-facing service business, partnering with ownership to strengthen service delivery, team performance, and operational efficiency- Lead day-to-day operations including workforce planning, scheduling, service standards, and client experience- Implement process improvements, performance metrics, and cost controls to support margin and service consistency- Coach and develop frontline leaders, driving accountability, retention, and high service standards- Serve as a strategic advisor to ownership on operational improvements and growth initiatives
EDUCATION
Michigan State University
Bachelor of Arts - BA
ABOUT KARISHMA PATEL
I am a Client Service and Operations leader with a proven record of building and scaling high-performing teams, optimizing end-to-end client experiences, and driving operational excellence in fast-paced, highly regulated environments. I am most energized by roles where client experience, operational scale, and leadership development intersect.Across enterprise, fintech, and growth-stage organizations, I have partnered closely with executive leadership to translate complex operational challenges into scalable, data-driven solutions that improve client retention, accelerate throughput, and strengthen business performance. My leadership approach blends customer advocacy, operational rigor, and commercial acumen, enabling organizations to deliver consistent results while navigating change.My experience spans client service, operations, onboarding, underwriting, and business development, with responsibility for large, cross-functional teams and enterprise initiatives. Highlights include reducing operational bottlenecks by 50%+, leading client experience strategies supporting thousands of stakeholders, and scaling a commercial financing platform to $10M in annual volume within its first year.Most recently, I have served in a Director-level operations role, providing strategic leadership focused on service delivery, team performance, and operational effectiveness. This work has further sharpened my ability to drive execution, develop leaders, and optimize client-facing operations in dynamic environments.I am known as a transformational people leader who builds accountability, develops future leaders, and creates cultures where teams perform at a high level while delivering exceptional client outcomes. I bring clarity, empathy, and disciplined execution to every organization I support.Outside of work, I enjoy golf, traveling, Formula 1, and finding balance that sustains long-term performance and leadership effectiveness.
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