Karishma Thiruvalarselvan
Specialist @Goldman Sachs
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WORK HISTORY
Specialist @Goldman Sachs
The job responsibilities include but not limited to • Online Savings Account Management: Efficiently managed and processed online savings account maintenance and service requests, ensuring a seamless customer experience and consistently meeting day-to-day SLA targets with a 95% adherence rate. • Transaction Processing: Handled a high volume of online transactions, such as Fund transfer (CDMC/WIRE/ACH/CHECK), source identification along with external linked or receiving account verification • Customer Support: Provided back-office support to front-line staff by resolving complex account-related issues and inquiries, contributing to the improvement in customer satisfaction ratings. • Reports: Developed and implemented Standard Operating Procedures (SOPs) for report generation. • Issue Resolution: Identified and Collaborated with Tech team and implemented tech enhancements in process which resulted in, leading to a reduction in downtime and improved system reliability. • Compliance and Verification: Conducted thorough verification of online account request, ensuring compliance with financial regulations and internal policies to prevent fraud and ensure security. • Data Integrity: Maintained accurate and up-to-date account information in the system, performing regular audits to ensure data integrity and compliance with internal standards. • Managed Deceased Claims: Oversaw and processed deceased claim cases from initiation to settlement, ensuring thorough and accurate handling of each case Evaluate and verified documentation, ensured all claim activities adhered to legal and company standards • Provided Ongoing Support: Offered support and guidance to new hires during their transition period process knowledge.
EDUCATION
University of Mumbai
Bachelor's degree
ABOUT KARISHMA THIRUVALARSELVAN
Experienced professional with a Bachelor\'s degree in Accounting and Finance from the…
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