Karishma Nandi
Empowering SaaS Clients I AI-Driven Customer Engagement | Senior Customer Success Manager at MoEngage
- Role
- Sr Customer Success Manager at MoEngage
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karishma Nandi
Experienced Customer Success Manager with 7 years in SaaS, AdTech, and Digital Content…
Experience
Sr Customer Success Manager
Jan 2024 — Present · Bengaluru, IN
Managed a portfolio of 20+ mid-market and Enterprise clients- Drove upsell and renewal strategies that resulted in an average renewal rate of 95% and a 15% year-over-year expansion revenue growth- Served as an ambassador at summits in Budapest and Poland building a network of 20+ key industry contacts- Led in-person Quarterly Business Reviews (QBRs) for clients, providing data-driven insights that directly contributed to a 20% increase in their campaign engagement rates and an improved NPS (9.13/10)
Education
MICA | The School of Ideas
PG Certification in Digital Marketing and Communication, Digital Communication and Media/Multimedia
2020 — 2021
University of Mumbai
Mass Media , Advertising
2013 — 2016
The Assam Valley School
High School
2004 — 2010
Welham Girls' School
Humanities/Humanistic Studies
2011 — 2013
Skills
- Public Speaking
- Team Management
- Research
- Microsoft Word
- Social Media
- Digital Media
- Marketing
- Content Development
- Editing
- Photoshop
- Human Resources
- Leadership
- Sony Vegas Video
- Design
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Advertising
- Photography
- Public Relations
- Social Media Blogging
- Microsoft Office
- Telecommunications
- Video Production
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.