Karishma Jaiswal
Caterpillar Inc. - Sr. Project Portfolio Coordinator
- Role
- Senior Project Coordinator at Caterpillar Inc.
- Location
- Peoria, IL, US
- LinkedIn followers
- 500 followers
About Karishma Jaiswal
Experienced in eCommerce Business Processes, CRM business processes, Service Desk Management, Auditing the quality of services delivered, Incident Management, Problem Management & ITSM Support processes for IT/BPM function. Comfortable in coaching and mentoring onsite / remote teams. Certified SFDC / Salesforce Business AnalystCertified SFDC / Salesforce Platform AdministratorGoogle IT Support CertifiedMasters degree in Science from a reputed Institute in IndiaStarted career in 2002 as a Lecturer/Mentor, then worked as a Designer, and after a break worked in BPM Industry as a Biz Process Lead and AuditorPossesses strong learnability and analytical skills – and has built competence in Salesforce Platform, Customer Discovery, Process Mapping, Stakeholder Collaboration, Requirement Analysis and gathering, User Acceptance Testing, ITSM processes, deep understanding of CRM domain as well as a good foundation in IT Infrastructure needs of an enterprise Key Skills within SFDC platform : Organization Set UpUser Set UpGlobal User InterfaceSecurity & AccessStandard & Custom objectsSales and Marketing ApplicationsService and Support ApplicationsChatterData ManagementContent & Folder ManagementAnalytics, Reports and DashboardsWorkflow AutomationDesktop and Mobile AdministrationApp Exchange
Experience
Senior Project Coordinator
Dec 2023 — Present
Education
Delhi University
Master of Science - MS
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