Karishma Batwara
Customer Success Manager | Leadership | Business Growth | Client Relations | Project Management | Operations | Content Design | Stakeholder Management | MBA Deakin-Alumni
- Role
- Customer Success Manager at Customer Centria
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Karishma Batwara
10+ years of diverse experience across the Tech, Services and Ed-Tech sectors…
Experience
Customer Success Manager
Jun 2022 — Present · Mumbai, IN
Spearhead end-to-end management of digital marketing campaigns and creative service delivery for top-tier banking clients, ensuring alignment with brand guidelines and compliance standards. Successfully executed online campaigns for Yes Bank and leading multi-channel creative strategy for Axis Bank, driving timely rollouts across digital platforms. Collaborate cross-functionally with design, tech, content, and analytics teams to deliver campaigns with high brief-to-execution accuracy and minimal revision cycles. Drive client engagement through performance-focused planning, creative brief development, proactive communication, and strategic issue resolution. Achieved measurable impact across key KPIs: Improved CTR through targeted creatives and timely execution Increased conversion rates by aligning with customer intent and product positioning Enhanced engagement via personalized content delivery Maintained client retention with consistent results and advisory support Reduced TAT and rework through process streamlining and team coordination
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