Karishma A
Cx Manager | Ex Rippling | Ex Paytm | Bachelor of Commerce
- Role
- Customer Experience Manager at Sapyen
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Karishma A
At Paytm, our team\'s dedication to enhancing customer experience led to process improvements that significantly reduced response times. As a Junior Manager, I\'ve been pivotal in driving critical escalations to resolution, working closely with cross-functional teams to ensure customer satisfaction. My educational foundation in Accounting at Calcutta University underpins my approach to systematic problem-solving and financial oversight within our operations.With a strong proficiency in Freshdesk and a keen understanding of manufacturing process improvement, I\'ve contributed to the development of team members and the strengthening of customer relationships. My goal is to continuously refine our customer success strategies and foster a culture of excellence that aligns with Paytm\'s commitment to service quality.
Experience
Customer Experience Manager
Dec 2025 — Present
Education
Calcutta University, Kolkata
Bachelor of Commerce - BCom, Accounting
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