Karin Vierhuis

Director, Program Management Office @Maureen Data Systems Mds

Burlington, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2020 — Present

Director, Program Management Office @Maureen Data Systems Mds

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Invited to join MDS (a Microsoft Gold Partner) to support the development of a formal PMO Direct projects with a focus on Digital Transformation, Cloud Transformation, and O365.\\\\n• Lead functions and key projects related to Telco, Software (SaaS), Security, Infrastructure, Product Development and Release, Internal Process Change, Call Centre, and Retail.\\\\n• Develop business process, implement internal systems, and oversee and manage key clients.\\\\n• Manage MDS’ largest customer through a strategic Cloud Transformation across 20+ countries through recruiting, resource management, and budget projections of $5M+ annual revenues.\\\\n• Create and implement standardized projects for client delivery and internal administrative processes.\\\\n• Set up internal tools including project management software, resource tracking, and CRM.\\\\n• Negotiate with vendors as needed to finalize terms and conditions of projects, parameters, and contracts.\\\\n• Recruit project managers, engineers, and subject matter experts to develop project teams.\\\\n• Established a Change Management consulting practice, building standard MOPs and completing Proof of Concept with select clients to help achieve strategic plans through automation and technology innovation.\\\\n• Lead and grow a team of 12-15 including coaching, performance, motivation, and goals.\\\\n• Manage project P & Ls, define internal KPIs and metrics, and establish vision, goals, and culture.\\\\n• Increased revenue spend at the largest client from ≈$70k/mo. to ≈$600k, growing the team from 11 to 35 members.\\\\n• Lead the administration of PMO for 125+ projects requiring communication and problem-solving at all levels.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

EDUCATION

N/A

Carleton University

Master of Business Administration - MBA

N/A

University of Waterloo

Bachelor of Arts (BA)

SKILLS

Warranty AdministrationStrategic PlanningBusiness ProcessCall CentersProject DeliveryCrmBusiness TransformationIntegrationElectronics RepairProject Portfolio ManagementTeam LeadershipProgram ManagementProject ManagementEnterprise SoftwareManagementStakeholder ManagementStrategyAgileWaterfallMobile DevicesProject PlansOutsourcingContact CentersPmoBusiness CaseProduct ManagementForecastingCustomer ServiceBudgetingChange ManagementAgile Project ManagementSoftware Project ManagementReverse LogisticsPmpExecutive CommunicationsVendor ManagementProcess ImprovementCustomer ExperienceSdlcBusiness Analysis

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