Karine Brito
E-commerce Customer Service & Administration @La Canadienne
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WORK HISTORY
E-commerce Customer Service & Administration @La Canadienne
Handle customer concerns, inquiries, and complaints• Answer phone calls, live chat, and emails/tickets related to customer service requests• Maintain and manage customer files• Provide customers with information about products and services• Review orders to reject or approve as necessary• Support the order and fulfillment process for customer orders (support and coordination with the logistics team)• E-commerce order administration: handle fulfillment, cancellations, returns processing, and issuing credits• Check stock levels and store transfers for e-commerce fulfillment• Organize and follow up on customer repairs• Take initiative in recording returns/refunds through customer communication• Webship Team support• Warehouse sale support• Report website-related issues to the e-commerce team• Monthly reporting on customer service KPIs• General retail administration• Customer Service process improvement• Office projects
EDUCATION
Universidade Estadual do Ceará
Bachelor’s degree in business administration, Administration
ILSC Education Group
CELTA certification, Education
ABOUT KARINE BRITO
Brazilian-Canadian Citizen | Experienced in Administration and EducationI bring a diverse background in administration and education, with a strong track record in teaching, translating, and interpreting in schools and corporate environments. Currently, I am eager to explore new opportunities and embrace fresh challenges.In the corporate world, and as an entrepreneur, I have honed my ability to effectively manage relationships with both internal and external clients, utilizing my creative and dynamic personality to solve problems. My strengths include excellent organization, communication, and analytical skills.Through my experience in Quality Management, I have cultivated a unique perspective that enables me to identify opportunities for improvement in various processes. This background has provided me with a comprehensive understanding of how processes are created and evolved, as well as insights into the broader workings of the corporate world.In both educational and business settings, I have gained valuable experience in teaching, planning, coordinating, and managing relationships with parents, students, teams, and employees. As a natural leader, I am confident and comfortable managing groups and fostering collaboration.I believe in giving my best to everything I am engaged in. To me, that is the key to success. There is always room to grow, to teach, and to exchange knowledge and experiences!
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