Karina Souza

Road Logistics Full & Part Loads Specialist @Kuehne+Nagel

Dublin, IE

Managing daily operations, including customer interactions, customs clearance, invoicing, handling creditors and various administrative tasks,• Coordinating trailer scheduling, transportation, and distribution within Europe on the Cross trade desk,• Ensuring compliance with Good Distribution Practices (GDP) for pharmaceutical products throughout the supply chain, adhering to relevant Standard Operating Procedures (SOPs) when applicable,• Monitoring haulier performance to ensure reliability,• Communicating clearly and professionally (email, phone, in-person) with customers, understanding their expectations, and providing timely updates,• Handling customer complaints or issues (e.g, delays, damages),• Onboarding new customers,• Collaborating with international partners to enhance operational performance and ensure high-quality service delivery,• Building trust and credibility through transparency and proactive communication,• Managing customer feedback and ensuring satisfaction delivering high-quality service,• Actively engage with and adhere to the company’s Quality, Safety, Health, and Environmental (QSHE) system,• Understanding the impact of Brexit on cross-border logistics,• Dealing with customs brokers and ensuring all paperwork is filed correctly,• Representing the company positively through excellent work quality, strong communication, proactive engagement, and a positive attitude,• Preparing internal reports on shipment volumes, invoicing status, or any outstanding issues.

Brazcubas University

Bachelor of Business Administration - BBA - Level 8