Karina Radvan
Director Customer Success Enterprise @Uberall
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WORK HISTORY
Director Customer Success Enterprise @Uberall
Berlin, DE
Uberall helps businesses to thrive locally. As a global SaaS provider, we build a bridge between the online and offline worlds. Our software solutions give companies optimal online visibility — so businesses can easily connect with consumers at all the online touch points they have with the local outlets of a brand, from finding, persuading, buying and recommending, to returning as a regular customer.In my role as Director Customer Success Enterprise, together with my team of Principals & Senior CSMs, I\'m responsible for our largest customers satisfaction, retention, and growth.
EDUCATION
Rhine-Waal University
Bachelor’s Degree, International Business and Social Sciences
ABOUT KARINA RADVAN
I love making clients and teams successful and happy. I enjoy uncovering pain points and needs from customers and identifying a strategic solution for long-term success and satisfaction. At the same time, I’m passionate about leadership and the big role that empathy and trust plays for continuous growth and development.When entrepreneurial spirit is demanded and challenges require one to roll up the sleeves, it\'s a safe bet I\'ll love it. That’s why I enjoy the adventures of working in scale-ups, and the opportunity to set up and lead the Customer Success team along with working on strategic organizational initiatives.In my 10+ years of working in SaaS B2B Consulting, I introduced change management programs, acted as voice of customer and strategic exec sponsor for flagship clients, ensured retention and implemented growth strategies and best practices, built processes for cross-departmental collaboration, and worked with C-level and senior stakeholders on initiatives such as ROI, roadmap ideation, EBRs, and coaching & SME programs while leading a team of highly ambitious Senior Consultants. Besides being a Customer Success & leadership enthusiast, I love a good book and abstract painting.
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