Karina Parra
Proservices Program Analyst @Lowe's Companies, Inc.
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WORK HISTORY
Proservices Program Analyst @Lowe's Companies, Inc.
Morrisville, NC, US
Serve as a key liaison between In-Home Services business partners and technology team, supporting enhancements and defect resolutions for Salesforce and Paradigm Vendo platforms.• Manage over 60 weekly IT-related Salesforce support requests from service salespeople, territory managers, and operations—identifying root causes and delivering timely, scalable solutions.• Collaborate cross-functionally with Product Managers, Developers, Project Managers, and Operations team to ensure business needs are met through strategic planning and execution of technology solutions.• Assess and gather technical requirements in Confluence and Jira by gathering business value and finding priority of business needs for sprint work in alignment with quarterly roadmaps.• Drive user adoption and system optimization by building dashboards, refining user experience, and improving data visibility through custom reports and territory mapping enhancements.• Conduct user acceptance testing (UAT) and provide business sign-off on new features prior to production release, ensuring functionality aligns with business expectations and needs.
EDUCATION
University of North Carolina at Charlotte
Marketing and International Business, Business
Wayne Community College
Associate of Arts - AA
ABOUT KARINA PARRA
Hello/Hola! Currently an Analyst on the Services Tech Enablement Team at Lowe\'s…
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