Karina Tselnik

Senior Technical Customer Solutions Manager

Role: Sr Technical Customer Solutions Manager at Amazon
Location: South Orange, NJ, US
LinkedIn followers: 500 followers

About Karina Tselnik

I enjoy being an active member of my community and am aspiring to take my volunteering, educational and personal experiences and passion for social issues surrounding my community and incorporate them to build stronger ties within my community. I love meeting people from varying social and cultural backgrounds and learning new things about different places.

Experience

Sr Technical Customer Solutions Manager
Amazon
Sep 2024 — Present · New York, NY, US
Customer-facing problem solver who built an impact-driven prioritization framework, analyzed enterprise OMS requirements, and led compatibility testing initiatives, with a current focus on increasing product adoption by simplifying merchant onboarding processes- Built framework to prioritize features based on impact, giving my team clear visibility into project value- Analyzed enterprise OMS landscape to understand specific requirements and shape product roadmap- Led RFP for technical agencies to test OMS compatibility with Buy with Prime app - Interviewed merchants to understand barriers in order to improve platform engagement and increase adoption-Updated customer-facing product documentation helping customers onboard faster

Education

The University of British Columbia
Bachelor's degree, Political Science and Government
2008 — 2011

Skills

Social Promotion
Community Outreach
Volunteer Management
Nonprofits
Fundraising
Community Engagement
Grant Writing
Social Networking
Non-Profit Volunteer
Event Planning

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Karina Tselnik

Experience

Sr Technical Customer Solutions Manager

Education

The University of British Columbia

Skills

Find verified contacts for anyone on LinkedIn