Karina Ruvalcaba

About Karina Ruvalcaba

I get the most energy from feeling healthy and I feel the healthiest when I take care of…

Experience

1. Manager of Standards and Operations

   Hyatt

   Aug 2021 — Present · Chicago, IL, US

   The Manager of Brand Standards and Operations in responsible for ensuring the consistent application of brand standards across all hotel operations. This role will lead efforts to maintain the quality and integrity of the hotel\'s brand, enhancing guest experiences through effective operational practices and staff training. I have a strong background in hospitality management, a keen eye for detail, and excellent leadership skills.Test new innovations that will help and support hotels staff and guests.Develop, implement, and monitor brand standards and operational procedures to ensure alignment with corporate guidelines.Conduct regular audits of hotel operations to assess compliance with brand standards.Training and Development:Create and deliver training programs for staff on brand standards, operational excellence, and guest service.Collaborate with department heads to ensure all team members understand and embody the brand values.Operational Excellence:Analyze operational performance and identify areas for improvement in service delivery, efficiency, and guest satisfaction.Work closely with the operations team to implement best practices and streamline processes.Guest Experience Enhancement:Gather and analyze guest feedback to identify trends and areas for improvement.Collaborate with the marketing team to promote brand standards and elevate the guest experience.Reporting and Analysis:Prepare regular reports on brand standard compliance, guest satisfaction metrics, and operational performance.Present findings and recommendations to senior management for strategic decision-making.Collaboration and Communication:Act as a liaison between corporate brand teams and hotel operations to ensure alignment on initiatives and standards.Foster a positive and collaborative work environment among all departments.

Education

• Crestcom

  Certificate, Executive Management

  2011 — 2012

• Street Lights Productions

  Certificate, TV Production

  2000 — 2001

Skills

• Employee Engagement
• Catering
• Employee Benefits
• Employee Training
• Banquets
• Fine Dining
• Microsoft Office
• Sales
• Hotels
• Property Management Systems
• Opening Hotels
• Micros
• Hotel Management
• Rooms Division
• Pre-Opening
• Hospitality
• Restaurants
• Resorts
• Hospitality Industry
• Revenue Analysis
• Front Office
• Hospitality Management
• Food & Beverage
• Menu Development