Karina Iskhakova
Customer Service Team Supervisor Germany & Austria @Freddie's Flowers
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WORK HISTORY
Customer Service Team Supervisor Germany & Austria @Freddie's Flowers
London, GB
Responding to all customer queries across phone calls, emails and social media\\\\n• Onboarding and training of new team members\\\\n• Managing the workflow of the team\\\\n• Making sure the targets are met\\\\n• Assisting the new team members with difficult queries\\\\n• Processes streamlining and optimization\\\\n• Taking care of escalations
EDUCATION
The University of Applied Sciences, Potsdam
Bachelor of Applied Science - BASc, Cultural Management
Creative Counsciousness
Master I, Personal development
Mental Health First Aid England
Adult Mental Health Awareness at Work Place
Julius Maximilian University of Würzburg
English and European Ethnology
Syncro - Synergy Croatia
Coaching Training
HL Online Training
CPD accredited certificate of completion , Autism Awareness
Toast Masters International
Public Speaking and Leadership
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