Karin Tolley
- Role
- Technical Client Success Specialist at Commercehub
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Karin Tolley
Experienced Customer Success Manager with a demonstrated history of working in the…
Experience
Technical Client Success Specialist
Sep 2019 — Present
A deep understanding of the CommerceHub/Dsco SaaS platform and business model-Expanded customer success by consulting, assisting and educating clients and trading partners via teleconference, email, and telephone-Maintained and expanded proprietary automated onboarding process, called Gandalf, for new suppliers. Responsible for Gandalf content development and product testing-Helped onboard new companies to the CommerceHub platform and provide thorough technical support-Accurately record customers technical issues and work closely with the product team to rectify any problems- Shared responsible for for documentation and testing of proprietary system-Regularly communicated effectively both with front-line employees, and also with VPs and Directors of Merchandising, Operations, or IT for key clients- Familiarity with APIs, SFTP, AS2, JSON, and other technical integration methods and formats-First line of contact for technical partner integrations, responsible for seeing issues/integrations through to the end-Demonstrated customer-oriented work ethic and ability to foster a sense of teamwork across all members of the team and department- Passion for performance management and execution against operational targets- Regularly excelled in ambiguous and/or stressful situations- Technical contact for retail customers including but not limited to Kohls, Lands End, Chewy, and Neiman Marcus-Provided feedback for the company’s roadmap.
Skills
- Strategic Planning
- Collaborative Problem Solving
- Cross-Functional Team Leadership
- Team Building
- Strategy
- Schedule Control
- Operations Management
- Sales
- Microsoft Office
- E-Commerce
- New Business Development
- Start-Ups
- Product Management
- Product Requirements
- Product Marketing
- Account Management
- Store Operations
- Requirements Analysis
- Customer Service
- Business Analysis
- Management
- Business Requirements
- Business Development
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