Karin Schmidt
Customer Experience - Business Development Director @Cisco
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WORK HISTORY
Customer Experience - Business Development Director @Cisco
Munich, DE
Achieving business growth in Germany by incubating new services, leading strategic growth initiatives, and directing programs for scaling professional service offerings.• Maximizing customer value across the lifecycle by partnering with Sales, Product Management, Customer Success, Customer Delivery, etc. on large, transformational pre-sales engagements to shape holistic solutions for our customers.• Leading and developing a team of strong and experienced business development managers with deep technical and professional service expertise.• Sales planning and control for professional services in collaboration with Sales and European CX teams.
EDUCATION
University of Passau
Diplom, Management Studies
University of Leeds
Bachelor of Arts - BA, Management Studies
University of Bayreuth
Vordiplom, Management Studies
Maristen Gymnasium Fürstenzell
Abitur
SKILLS
ABOUT KARIN SCHMIDT
Customer experience evangelist with broad experience across multiple sectors and geographies aspiring to lead into the future and continuing to grow; expert in customer service and sales; extensive strategy and execution experience to generate business growth and cost savings.Focus Areas:• Customer Experience, Sales and Service• Business transformation and innovation • Organizational effectiveness (digitization, automation, restructuring, shared services)• Customer-centric organization and operating model design• Design thinking and agile ways of working Skills & Capabilities:• Proven leadership skills, e.g, management of large multinational transformation programs with >50 team members, Managing Director in Accenture’s Customer Strategy practice, Business Development Director in Cisco\'s Customer Experience organization.• Strategy and business transformation expert leveraging insights from > 20 years of project experience working in various industries (Telecommunications, High Tech, Med Tech, Utilities, Travel) in Germany and internationally.• Proficient in strategy and execution: e.g, growth initiatives and cost efficiency programs with up to 20% cost reduction, digital transformation, operating and organizational model design, innovative commercial strategies, customer experience optimization, global sales and customer service transformations.
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