Karin Norgard

Experience

1. Project Manager Technical Writer

   Amida Technology Solutions

   Dec 2023 — Present

   Serve as project manager for the development, creation, and delivery of user-centered design proposals, business process improvement proposals, and prototype deliverables• Develop, write, edit, and format technical documents, including detailed proposals, reports, scopes of work, user manuals, presentations, and other project deliverables• Manage, mentor, and train a team of technical writers to complete multiple deliverables on tight timelines• Conduct research and interview subject-matter experts to properly communicate technical details and make them accessible to clients and end-users, particularly in the areas of data analytics, machine learning, artificial intelligence, and large-language models • Develop highly complex technical drafts into clear, concise, and highly readable deliverables • Fact-check and cross-reference documents to ensure accuracy and consistency• Brainstorm and design concepts for the development of images, flow diagrams, and data visualizations• Adhere to a strict style guide and internal guidelines to ensure high-quality writing and formatting in all program documents• Design templates to ensure consistency in all program documents• Develop and fine-tune internal processes and training materials for content development and review

Education

• University of Alaska Anchorage

  Bachelor of Arts, Languages

• The Johns Hopkins University

  Master of Arts - MA, Science Writing