Karin H. Lucas

About Karin H. Lucas

As a customer success executive, my goal is to instill an intense customer focus across the company and create an engaging work environment that drives results. Striving to Make a Difference. My career has spanned many industries, from technology to healthcare to financial services, but at each turn it’s been my mission to make a positive difference, help others to capitalize on their strengths and tackle the tough, often ambiguous challenges that stand in the way of success. Results Focused & Motivated. SPS Commerce is a growing business with more than customers. As the leader of the customer success organization, my focus is aligning my global team to support a diverse customer base, using the latest technologies to monitor and deliver our services, and supporting the growth and financial goals of the business. My team routinely outperforms against our revenue targets, is continually increasing our customer satisfaction, and we have some of the industry’s highest employee retention rates. I feel an immense amount of gratitude for my team and the success we’ve achieved together. Lead by Listening First, Then Taking Action. My best days are when I can listen, be curious and observe how customer value is delivered and identify where there are gaps that we can solve. Nothing inspires me more.

Experience

1. Chair of the Board of Directors

   mpls downtown council | DID

   Feb 2019 — Present

   mpls downtown council is a collection of influential minds focused on making Minneapolis a better place to live, work, and play.

Education

• Wittenberg University

  B.A., Business Administration, Biology

  1979 — 1983

• UMN Carlson School of Management

  M.B.A., Marketing

  1986 — 1988

Skills

• Career Development
• Talent Acquisition
• Strategic Planning
• Management Development
• Leadership
• Consulting
• Employee Engagement
• Training
• Executive Coaching
• Project Management
• Executive Management
• Mbti
• Organizational Development
• Culture Change
• Coaching
• New Business Development
• Leadership Development
• Business Process
• Business Process Improvement
• Change Management
• Personnel Management
• Succession Planning
• Emotional Intelligence
• Workshop Facilitation
• Strategy
• Human Resources
• Business Strategy
• Management
• Process Improvement
• Recruiting
• 360 Feedback
• Management Consulting
• Performance Management
• Executive Development
• Organizational Design
• Training Delivery
• Workforce Planning
• Operations Management
• Organizational Effectiveness
• Team Building