Karim Kassam
Senior Director, Customer Success @Advanced Chemistry Development, Inc., Acd Labs
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Customer Success @Advanced Chemistry Development, Inc., Acd Labs
EDUCATION
McMaster University
B.Sc., Honours Applied Chemistry
McMaster University
Ph.D., Chemistry
SKILLS
ABOUT KARIM KASSAM
Customer Success Leader | Ph.D. Scientist | 20+ Years with ACD/Labs Solutions | Onboarding & Adoption | Scientific Workflow Enablement | Communication & Leadership AdvocateI am a Customer Success leader with a Ph.D. in Synthetic Organic Chemistry and more than 20 years of experience empowering global R&D and analytical organizations to fully realize the value of their scientific software investments.I specialize in driving workflow adoption at scale—helping scientific and IT teams streamline processes, accelerate results, and reduce operational complexity.Communication is at the heart of how I lead. As an active Toastmasters member and club leader, I champion clarity, alignment, and executive storytelling that builds trust with stakeholders at every level.Expertise in Customer Success: Onboarding excellence — scalable frameworks that accelerate time-to-value User enablement — building knowledge, confidence, and long-term success Stakeholder alignment — connecting technical outcomes to business objectives Adoption strategy — guiding change to ensure sustained engagement and ROI Value realization — measurable impact and continuous improvementPreviously, I built and led ACD/Labs’ global Technical & Scientific Services team (Field Application Scientists and Technical Support) for nearly a decade—supporting customers worldwide through workflow optimization, advanced training, and high-touch success programs. That blend of technical depth and customer-centric strategy is now my differentiator as a CS leader.What I’m known for: Architecting onboarding programs for complex scientific environments Driving adoption and retention through consultative workflow enablement Leading cross-functional collaboration with Product, Support, Sales & Marketing Delivering compelling communication—from technical deep dives to executive business reviews Coaching teams to grow capability, confidence, and leadershipI bring a rare combination of scientific expertise, product mastery, and the ability to make genuine connections. My passion is helping people and organizations succeed—by simplifying complexity, strengthening relationships, and enabling outcomes that truly matter.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.