Karim Bahaji
Crm Product Manager @Galileo Global Education
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WORK HISTORY
Crm Product Manager @Galileo Global Education
Ville de Paris, FR
Within Galileo Global Education, I played a key role in structuring and scaling Salesforce CRM products across a large, multi-entity environment (122 schools), evolving from Senior CRM Product Owner to CRM Product Manager within the newly created Pre-School Product Management team.I led the CRM roll-out and product transformation, from business discovery to execution, ensuring alignment between local operational needs and global product standards.Key contributions-Led gap analysis and end-to-end business process discovery across Business Units-Designed Salesforce CRM business solutions covering enrollment, re-registration, pricing, certifications, UX and automation (B2B/B2C)-Owned the CRM roll-out strategy and execution, coordinating cross-functional teams and local stakeholders across 122 schools-Structured and governed product catalog and pricing workflows to ensure scalability and long-term maintainability-Acted as a key interface between business, IT, partners and executive stakeholders, driving alignment and delivery-Contributed to data migration processes from MS Dynamics to Salesforce-Supported change management and adoption through standardized processes and toolingThis program enabled the standardization of core business processes, improved operational efficiency, and established a scalable CRM foundation to support the growth of Galileo’s Pre-School activities.Environment :Salesforce Lightning Experience · Sales Cloud · Service Cloud · Marketing Cloud · Jira · Confluence · Miro · Twilio · Lightning Scheduler · Salesforce Inspector
EDUCATION
WiAcademy
Product management culture & method
Paris School of Business
Master's degree, Marketing & Advertising : E-business
Ranking Metrics
Google Analytics | SEO | Panda | Ecriture Web, 3 sessions de 2 jours.
Lycee Paul Valery Meknès
Baccalauréat, Économie
Cours Florent
Assertivité & communication non-violente
French Future Academy
Design Thinking E-Bootcamp, Design Thinking
Xebia Training
CSPO - Certified Scrum Product Owner
EI TECHNOLOGIES
Salesforce, CRM
Flowbow
Formation Manager
SKILLS
ABOUT KARIM BAHAJI
For the past 18 years, I have been supporting businesses in the Digital/CRM domain to help them grow their operations across various industries: Media, IT/Telco, Construction/Real Estate, Manufacturing, Financial Services, Software Publishing, Healthcare, FMCG, Services, and Private Higher Education.My expertise is summarized in six key areas: Functional Consulting & CRM Solution Design on Salesforce.com B2B/B2C Digital Marketing & Lead Generation Implementation of KPIs and dashboards for Marketing/Sales performance tracking Project Management (BUILD/RUN) with a Design Thinking approach Training and change management for Key Users (sharing Best Practices) and the ability to internally market digital solutions to maximize adoption Team Management (direct and cross-functional)I look forward to connecting with you.Karim BAHAJICertifications: CSPO - Certified Scrum Product Owner (Scrum Alliance) Implementing a Design Thinking Approach (French Future Academy - Design Thinking) Salesforce Certified Administrator ADM201 (Salesforce.com) Salesforce Certified Sales Cloud Consultant (Salesforce.com) Salesforce Certified Service Cloud Consultant 18 ans j\'accompagne des entreprises au niveau Digital/CRM afin de les aider à développer leur business dans différentes industries : Media, IT/Telco, BTP/Immobilier, Manufacture, Services financiers, Édition de logiciels, Healthcare, FMCG, Services, Enseignement supérieur privé.Mon expertise se résume en 6 points : Conseil fonctionnel & Design de solutions CRM Salesforce.com Marketing Digital B2B/B2C & Lead Generation Mise en place de KPI et de tableaux de bord pour le suivi de la performance Marketing/Commerciale Gestion de projets (BUILD/RUN), et mise en place d\'une démarche Design Thinking Formation et conduite du changement auprès des Key Users (transmission des Best Practices) avec la capacité de marketer les solutions digitales en interne afin de maximiser leur adoption Management d\'équipe (directe et transverse)Au plaisir d\'échanger avec vous.Karim BAHAJICertifications : CSPO - Certified Scrum Product Owner (Scrum Alliance) Mettre en place une démarche Design Thinking (French Future Academy - Design Thinking) Salesforce Certified Administrator ADM201 (Salesforce.com) Salesforce Certified Sales Cloud Consultant (Salesforce.com) Salesforce Certified Service Cloud Consultant (Salesforce.com)
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