Karim Atchan
Principle Business Architect @AVEVA
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WORK HISTORY
Principle Business Architect @AVEVA
Montreal, QC, CA
Leading Change Management in the Digital Transformation journey- Managing Business Processes and leading Business Governance- Integrating processes and platforms post-merger and acquisition- Serving as the Product Owner for the Salesforce Knowledge Base- Collaborating with Tech Support leadership as a strategic Business Partner- Managing the Online Brand Community as a Community Manager- Implementing Knowledge-Centered Service (KCS) methodology for Tech Support- Working with cross-functional executives to introduce new plans and strategies for business processes- Revamping the case management process, Tech Support and the Online Community platforms- Interviewing, hiring, training, and onboarding new candidates- Approving key project milestones and providing project delivery signoffs- Defining business requirements and collaborating with Business analysts- Aligning requirements to meet trade compliance, ITAR, and CIFIUS regulations- Defining project releases: Epic, feature blocks, and requirements- Overseeing release cycles: User Stories, dev, QA, UAT, training, communication.
EDUCATION
Concordia University
Master of Engineering
McGill University
Executive MBA Series
Rafik Hariri University
Bachelor of Science
ABOUT KARIM ATCHAN
With over a decade of experience in the software industry, I am a seasoned professional in leading and managing business processes and governance in the digital transformation journey. As a Principle Business Architect at AVEVA, I guide the change management initiatives and integrate processes and platforms post-mergers and acquisition. I leverage my skills in software development, technical support, knowledge management, and customer success to deliver and implement exceptional solutions that drive organizational growth and innovation. I also serve as the product owner for the Knowledge Base and was previously acting as the community manager for the online brand community. I am passionate about collaborating with cross-functional executives and stakeholders, empowering the tech support team, and fostering a culture of continuous learning and improvement.
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