Karim Ali
Customer Experience Specialist, Yvr In-terminal Operations @Air Canada
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WORK HISTORY
Customer Experience Specialist, Yvr In-terminal Operations @Air Canada
Richmond, BC, CA
Checking in customers on international and domestic flights ensuring compliance with all proper documentation, and visas relevant to the destination\'s governing authorities- Controlling gate tasks on international and domestic flights to ensure on time departures, helping achieve Air Canada\'s on time performance (OTP) requirements- Effectively working and communicating with different teams within Air Canada to ensure seamless in-terminal operations- Delivering exceptional customer service reflecting Air Canada\'s golden standards.
EDUCATION
Philadelphia Private School (Dubai)
High School Diploma
The University of British Columbia
Certificate, Project Management
Kwantlen Polytechnic University
Bachelor’s Degree, Accounting
Kwantlen Polytechnic University
Post Baccalaureate Diploma, Human Resources Management
Chartered Professional Accountants of Canada (CPA Canada)
CPA Candidate
ABOUT KARIM ALI
I work as a customer experience specialist at Air Canada where teamwork, coordination and punctuality drive positive outcomes. The environment is fast paced where no two days are alike and I take pride in fulfilling operational requirements while providing a positive customer experience. My education and work experience include operations management, human resources and accounting which helps me understand how people, processes and costs relate and impact each other. I naturally have a mindset of how processes can be improved and where win win outcomes exist for internal and external stakeholders. I enjoy working within teams and improvising when things don\'t go as planned.I am interested in growing within the airline industry and developing into leadership roles where I can improve processes, streamline operations and strengthen customer satisfaction. Outside work, I enjoy working out, running and playing chess.
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