Karimah Hickman
Director, Vendor Operations @Zillow
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WORK HISTORY
Director, Vendor Operations @Zillow
Lead a global vendor ecosystem of 625 staff across LATAM, with prior oversight of U.S. and Philippines vendors.• Achieved 50% cost reductions and 35% productivity gains through competitive vendor RFPs.• Leading an initiative to introduce AI-driven QA innovation, targeting 35% cost reduction and scaling coverage from 2% sampling to 100%.• Designed and hosted Zillow’s 2024 & 2025 Global Vendor Summits, expanding international engagement and embedding CSR initiatives.
EDUCATION
Amberton University
Master of Business Administration - MBA, Business Administration and Management, General
Tennessee State University
Bachelor of Science (B.S.), Political Science and Government
Tennessee State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
SKILLS
ABOUT KARIMAH HICKMAN
Global procurement executive experienced in embedding ESG and supplier diversity into $180M+ portfolios and sourcing for projects up to $1.3B. Recognized for advancing sustainability while driving measurable value through competitive sourcing, vendor governance, and innovation.At Zillow, I mandated diverse suppliers in all RFPs, created social responsibility programs with global BPO partners, and drove AI-enabled QA to improve efficiency and compliance. At Granite Construction, I secured $180M in diverse spend and represented the company at the state capitol to advance inclusion policy.I am passionate about building procurement strategies that deliver both financial impact and social responsibility at scale.
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